Frequently Asked Questions
Does Holiday Cottage Compare charge more than the letting agents or owners would on their own website?
No. The price you pay is set by the holiday cottage letting agent or owner themselves. We don't add a single penny more to the price you pay for any property on our website.
How secure is Holiday Cottage Compare's booking process?
We are integrated with several different booking systems, which means that not only do you get the most up to date prices and availability for any holiday cottage you’re interested in, it also means that your online payment is secure, significantly reducing the likelihood of the kind of fraud.
These booking systems use leading edge encryption and password protection.
And, since they process, store or transmit credit card information, they are also required to maintain a secure environment and comply with strict Payment Card Industry Data Security Standards (PCI DSS).
For further peace of mind, you may wish to pay with a credit card.
Who is my contract with?
Your contract is with the holiday cottage letting agent for the property itself or its owner.
Is Holiday Cottage Compare affiliated to any particular holiday cottage letting agent?
No, we are independent of all agents.
How much deposit do I need to pay upfront?
The amount of deposit required to secure a holiday cottage really depends on when you are planning to stay.
Generally speaking, if you are staying within one month of your booking date, then you will be asked to pay the full amount.
If you are staying later than one month from the date you book, you will usually be asked for a deposit in the first instance, which can be as little as £20, with the balance due shortly before you arrive.
To find out more, simply enter your dates for the cottage you are interested in securing and then click ‘Book Now’, without obligation. You will then be transferred to the booking page, where the deposit details will be listed in full.
Can we take our pets to a holiday cottage?
We love dogs! And many of our holiday cottages are pet friendly, with a good number taking more than one pet - and some even up to 5! Please check each property listing for further information.
We do ask that you take full responsibility for your pet and that they are kept under control at all times, off the furniture and beds and exercised away from the property itself. They should also never be left alone in the property.
For peace of mind, we also have a category for pet friendly holiday cottages with enclosed gardens but would add that these cannot be considered 100% escape-proof!
Please also note that some beaches in the UK only allow dogs out of the holiday season.
Do you have any pet-free holiday cottages?
Yes we do! Our no pets allowed holiday cottages are listed here. Please check each individual property listing for further information.
One of our party has allergies to pets. Can you guarantee that no pets have stayed in a pet free cottage?
Unfortunately, no, we cannot guarantee this.
The law requires that registered assistance dogs are allowed in all properties, even where the property description states that pets are not allowed.
Therefore, if you have an allergy to dogs, please be aware that we cannot guarantee that an assistance dog has not stayed in a particular property recently.
We therefore cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
What time can we check in to our holiday cottage? And what time do we have to leave?
Generally speaking, most holiday cottages on our website allow you to check in at 3pm on the day of your arrival.
Check out is normally 10am on the last day of your holiday.
Exceptions are possible - it is worth checking with the owner or agent when your booking has been confirmed.
We really need a holiday cottage with a downstairs bedroom and bathroom. Can you help?
Yes of course! Many of our cottages are tagged as having a downstairs bedroom and bathroom, which can be particularly helpful if someone in your party has limited mobility - or perhaps you want to be on the same floor as the kids in the evening.
You can also add a wet room or walk in shower to your search - in fact, anything that helps make your stay easier.
Can I search for holiday cottages with disabled access?
Yes, you can. We have a number of holiday cottages with full disabled access, including anything from wheelchair access, to disabled showers and even hoists.
What is your cancellation policy for my holiday cottage, following the Covid-19 pandemic?
The booking terms and conditions for each property advertised on our site can be found when you click ‘Book Now’ via the property page itself.
Clicking ‘Book Now’ will then transfer you to the agent’s booking page, without obligation.
You can then book the holiday cottage for the same price as if you had gone to the agent direct.
And all the information concerning cancellation policies and refunds will be detailed there.